CAD Rendering Image Acknowledgment and Disclosures, Return Policies and Exchanges

This Agreement sets forth the terms and disclosures of Stevens Jewelers Wholesale Manufacturing Inc. (“Company,” “we,” “us,” or “our”) governing the use of Computer-Aided Design (“CAD”) rendered images in the custom jewelry design process, as well as the Company’s policies on returns, exchanges, and restocking. These terms apply to all clients, customers, and parties (“Client” or “you”) who engage the Company for design services, place orders, or make any payment to Stevens Jewelers Wholesale Manufacturing Inc.

1. ACCURACY OF CAD RENDERED IMAGES

CAD rendered images produced by Stevens Jewelers Wholesale Manufacturing Inc. are detailed representations of the proposed custom design and are intended to provide an accurate visual reference for the Client. However, Client acknowledges and agrees that CAD renderings are digital simulations and, by their nature, are subject to inherent limitations in rendering, lighting, shadow, and scale that may cause the image to differ in appearance from the final physical piece.

2. ARTISTIC INTERPRETATION AND CRAFTSMAN’S DISCRETION

Stevens Jewelers Wholesale Manufacturing Inc. operates as a fine jewelry design studio. Our artisans and designers, including those responsible for CAD design and stone setting, reserve the right to exercise professional artistic judgment and craftsman’s discretion in the execution of any approved design. The Company shall have final authority over all matters pertaining to craftsmanship, design execution, proportion, symmetry, and construction methodology, provided such decisions do not materially alter the overall character or design intent of the approved CAD rendering.

3. ACCEPTANCE OF CAD RENDERED IMAGE

Upon the Client’s written or verbal approval of the CAD rendered image, the design shall be deemed accepted and production shall commence. Client acknowledges that approval of the CAD rendering constitutes authorization to proceed with fabrication based on said design, and that minor deviations from the rendering may occur as a natural result of the handcrafted manufacturing process. Such deviations shall not constitute a defect, breach, or grounds for dispute, refund, or rework unless the Company, in its sole discretion, determines that the finished piece materially departs from the approved design intent.

4. MINOR VARIATIONS — NON-DISPUTABILITY CLAUSE

Client expressly agrees that minor variations between the approved CAD rendering and the finished jewelry piece — including but not limited to slight differences in surface texture, metal finish, prong shape, stone placement geometry, proportional nuance, or visual appearance attributable to rendering lighting effects — shall not be subject to dispute, claim, or demand for alteration or compensation. The Client waives any right to contest, reject, or seek modification of the finished piece on the basis of such minor variations. For the avoidance of doubt, “minor variations” shall be determined at the reasonable professional discretion of Stevens Jewelers Wholesale Manufacturing Inc.

5. RESERVED RIGHTS OF THE COMPANY

Stevens Jewelers Wholesale Manufacturing Inc. expressly reserves the right to make any adjustments deemed necessary in the exercise of professional craftsmanship and artistic judgment during the manufacturing process, provided such adjustments do not fundamentally alter the overall design as approved. These adjustments may include, but are not limited to: modifications required by the physical properties of the metal or gemstones selected; structural reinforcement decisions; manufacturing technique adaptations; and refinements necessary to achieve optimal aesthetic or structural integrity of the finished piece.

6. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Stevens Jewelers Wholesale Manufacturing Inc. shall not be liable for any dissatisfaction arising from minor aesthetic differences between the CAD rendering and the completed piece that fall within the scope of craftsman’s discretion as described herein. The Company’s liability, if any, shall be limited to the documented cost of the piece in question.

7. CAD RENDERING FEE, REVISION POLICY, AND PAYMENT TERMS

7.1  Rendering Fee. A non-refundable CAD rendering fee of Six Hundred Dollars ($600.00) minimum shall be assessed and collected in advance prior to the commencement of any CAD design work. This fee represents professional design services rendered and is due and payable before any rendering work is initiated, regardless of whether the Client ultimately proceeds with production.

7.2  Credit Toward Finished Piece. In the event the Client approves the CAD rendering and proceeds with the fabrication and production of the finished jewelry piece by Stevens Jewelers Wholesale Manufacturing Inc., the full rendering fee paid shall be applied as a credit toward the total balance due on the finished piece. This credit applies exclusively when the piece is produced by Stevens Jewelers Wholesale Manufacturing Inc. and is non-transferable.

7.3  Non-Production. Should the Client elect not to proceed with production following delivery of the completed CAD rendering, the rendering fee shall be retained in full by the Company as compensation for design services performed. No credit, refund, or offset shall be issued under any circumstances in such case.

7.4  Revision Allowance. The rendering fee entitles the Client to a maximum of two (2) design modification passes to the original CAD rendering. A “modification pass” is defined as a single round of Client-requested design changes, resulting in a revised rendering for Client review. Each modification pass may include multiple related adjustments communicated at one time and shall be treated as one (1) revision cycle.

7.5  Additional Revision Fee. Any Client-requested design modification beyond the two (2) included revision passes shall require payment of an additional rendering fee at the then-current minimum rate of Six Hundred Dollars ($600.00), due and payable in advance. Said additional fee shall also be credited toward the finished piece upon production under the same terms described in Section 7.2. The Company reserves the right to adjust the rendering fee for complex or extensive revisions at its sole discretion, with advance notice to the Client.

8. RETURN POLICY, EXCHANGES, AND RESTOCKING FEES

8.1  No Returns on Custom Work. All custom-designed and custom-fabricated jewelry pieces are made to order and are non-returnable and non-refundable under any circumstances. This includes, without limitation, any piece produced from an approved CAD rendering, any piece involving custom stone setting, custom sizing, engraving, or any other client-specified modification. Custom work sales are final upon delivery and acceptance, and the Client waives any right to return, exchange, or seek a refund for such pieces.

8.2  Stock Item Returns — Restocking Fee. Returns of non-custom, in-stock items may be considered at the sole discretion of Stevens Jewelers Wholesale Manufacturing Inc. and are subject to a restocking fee ranging from five percent (5%) to fifteen percent (15%) of the original invoice price. The applicable restocking fee percentage shall be determined by a Company representative at the time the return is authorized, based on the condition, age, and nature of the item. Clients should consult directly with a Company representative prior to initiating any return to confirm eligibility and the applicable fee.

8.3  Return Authorization Required. All returns require a Return Authorization Code (“RA Code”) issued in writing by an authorized representative of Stevens Jewelers Wholesale Manufacturing Inc. prior to the return being initiated. Any merchandise returned without a valid RA Code will be refused, returned to sender at the Client’s expense, and will not be processed, credited, or refunded under any circumstances. The issuance of an RA Code does not guarantee acceptance of the return and is subject to final inspection upon receipt.

8.4  Shipping of Returns. All return shipping costs are the sole responsibility of the Client. Stevens Jewelers Wholesale Manufacturing Inc. shall not be liable for any items lost, damaged, or delayed in transit during the return shipping process. The Company strongly recommends that all return shipments be sent via fully insured, trackable carrier with signature confirmation required upon delivery. Items must be securely packaged to prevent damage in transit. The Company reserves the right to refuse any return shipment that arrives damaged due to inadequate packaging.

9. PROPRIETARY TRADEMARKS — NOTICE OF INTELLECTUAL PROPERTY RIGHTS

The following names, diamond cut designations, and associated designs are official and registered trademarks of Stevens Jewelers Wholesale Manufacturing Inc. and are the exclusive intellectual property of the Company:

• Seth and Reid™
• S.L. Bach Position Cut Diamond™

These trademarks, including but not limited to their names, proprietary diamond cutting specifications, geometric profiles, proportional formulas, design methodologies, and any associated visual representations, are protected under applicable federal and state trademark and intellectual property laws, including the Lanham Act (15 U.S.C. §1051 et seq.).

Any unauthorized use, reproduction, imitation, copying, replication, reverse engineering, or commercial exploitation of the above trademarks or associated proprietary cutting techniques — in whole or in part — is strictly prohibited without the express prior written consent of Stevens Jewelers Wholesale Manufacturing Inc. Violations shall constitute trademark and/or trade dress infringement, and the Company reserves the right to pursue all available legal remedies to the fullest extent of the law, including but not limited to:

• Immediate injunctive relief to cease all infringing activity;
• Recovery of all actual damages and lost profits attributable to the infringement;
• Statutory damages up to $150,000 per willful act of infringement;
• Recovery of all attorneys’ fees and litigation costs; and
• Any and all additional civil and criminal penalties available under applicable law.

Stevens Jewelers Wholesale Manufacturing Inc. takes the protection of its proprietary intellectual property with the utmost seriousness and will pursue infringers aggressively, without exception, through every legal channel available. Ignorance of these trademark rights shall not constitute a defense.

10. GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of the State of Illinois. Any disputes arising under this Agreement that cannot be resolved by mutual agreement shall be subject to binding arbitration in Cook County, Illinois.